Shipping Policy

All orders will be shipped within 1-2 business days of your order. Orders placed on weekends or holidays will be shipped the next business day.

1. How will my delivery be shipped?

aitecac offers standard free shipping on all US orders. Free Shipping is automatically applied at Checkout. As of the moment we only ship to the United States, not international locations. Contact us by email if ship to countries outside your home country.
We have multiple local warehouses, which means you can get the products you need quickly. Your order is always shipped from the warehouse closest to your delivery address.

2. I ordered more than one item. Will they all be delivered at the same time?

If you order more than one item, we’ll make every effort to send available items together. Depending on availability, an order may ship from several locations. If we decide to break your order into multiple packages, you will NOT incur any additional freight/shipping charges. Tracking information will be sent to the email address provided on the order for each portion of the shipment. Once an item has been shipped, you will receive a shipment notification email.

3. Order Cancellation

Customers can cancel their orders by email or phone within 12 hours of placing an order.
If the product has been shipped, we will try to intercept it, but it may not be successful; you can return it to us after receiving it.

4. Can I change the delivery address of my package after it has been shipped out?

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. The shipping address cannot be changed after the package has been shipped.

If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. aitecac will not replace the order or issue a refund.