Return
Aitecac is obliged to provide return services for all customers. If your product is purchased from the Aitecac official store, you are entitled to request a return or refund.
Order Cancellation
To cancel an order, please contact us by email or phone before the order is shipped. Initiating a cancellation request before the order is shipped does not guarantee a successful cancellation. If the order is successfully cancelled, you will receive an email confirmation.
If the order has been shipped, we will not be able to cancel the order. Please wait for the order to be delivered and contact us within 30 days of delivery to return the product.
Received missing/damaged products
If the product is not delivered or lost, please contact us immediately.
If the product you received is damaged, or the product you received is incorrect or incomplete, please contact us immediately and provide pictures or video proof.
Refund
Within 30 days of purchase, if you are not satisfied with the product or there is a quality problem, you are entitled to a refund after returning the complete, unused and original packaging of the product.
Please contact our customer service for return details before returning the product. Once the return package is successfully delivered and inspected by the warehouse, the refund will be approved and we will process the refund within 14 working days and send a refund notification to the customer’s email address.
Note: If you do not receive a refund within 14 working days, please contact us.
Contact us:
Phone Number: 1-888-990-7469
Email: [email protected]
* Aitecac reserves the right to modify and final interpretation.